Intelligent Customer Support Systems™. Jones Cyber Solutions, Ltd.  
         Reliable. Agile. Proven. That is ICSS. JCS ICSS Solution Components.
 
ICSS™

Click for a Demo!

Sign-up for our regularly scheduled Software Demonstrations!

Sign-up to schedule a demo of ICSS at a time that's convenient for you!

 

Web Services ~ Expand and Improve

Market leaders continue to turn to the Internet and wireless technologies to extend and improve their customer service organizations, reduce service costs, and increase customer satisfaction

With the popularity of the Internet and World Wide Web among consumers, more and more communications providers are offering customers the ability to view account and billing information, manage their accounts, obtain quick answers to frequently asked questions, and make payments. And, for your workforce organization located remotely in the field, it is essential that they have real-time access to job status, last-minute changes to work schedules, outage information, and customer information.

Extend with the Web

Recognizing your evolving business needs, JCS provides the Web Services component, which extends our robust customer management and work management functionality to the Web. Web Services enables your customers to use the Internet for self-care and Electronic Billing Presentment and Payment, (EBPP) reducing costly support loads on your call center. When combined with Work Management, Web Services also supports your mobile or remote workforce in the field and ensures that field staff and dispatch have the most up-to-date information

Choose a Web services option:

  1. Web Self-Care
  2. Mobile Workforce

Back to Top ^

Web Self-Care

Included within the ICSS solution is a set of open APIs that allow an external Web application to access ICSS business logic at the Business Services Layer. With the support of Jones Cyber Solutions’ Professional Services or through your own internal organization, you can customize the self-care process to match your unique business culture.

Web Self-Care features supported through Web Services include:

  Access to view and update account information
  Access to available products and services at the customer's address
  View of summary and detail invoice information, for current and past months
  Ability to post payments and define recurring payments on the account
  Ability to order packages and products for services selected

Back to Top ^

Mobile Workforce

Extending Web Services to your technical workforce increases customer satisfaction as your technicians are provided real-time updates and immediate service activation requests through the job update process.

Mobile Workforce features supported through Web Services include:

  Access to work schedules, including service and customer information
  Ability to send updates back to dispatch once the work is complete, or if changes need to be made to the original scope of work
  Access to technician alerts and outage information
  Ability to send upgrades or other service adjustments to the customer order
 

Click here to download the JCS ICSS Datasheet in Adobe Acrobat .PDF format.

Download the Web Services Datasheet (PDF, size: 956KB).


 
Jones Cyber Solutions®, Ltd.